Abstract
Scholars show the interdependent relationship between the quality-ofservice delivery and the capacity acquired by tourism practitioners from tourism education. Extant literature shows that the content in tourism education material fails to reflect skills and knowledge to handle disabled people in the tourism industry. Yet there is a symbiotic relationship between teaching methods and educators’ extent of preparing learners to handle disabled people in tourism. The chapter investigates if learners are equipped to serve disabled people in tourism. In-depth face-to-face interviews with tourism educators and key informant interviews with gatekeepers of disabled people in South Africa were conducted. Creswell’s qualitative analysis framework guided the data analysis carried out with Atlas.ti 8. Findings show the absence of competencies among educators to develop content for learners to manage disabled people in tourism. The study identified success factors for the co-creation of accessible tourism education that produces sustainable and resilient education products.
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Makuyana, T., Plessis, E. (2023). How Accessible is Tourism Education for an Accessible Tourism Future? A Perspective of Educators and Gatekeepers of Disabled People. In: Köchling, A., Seeler, S., van der Merwe, P., Postma, A. (eds) Towards Sustainable and Resilient Tourism Futures. Schriftenreihe des Deutschen Instituts für Tourismusforschung, vol 1. Erich Schmidt Verlag GmbH & Co. KG, Berlin. https://doi.org/10.37307/b.978-3-503-21195-1.09
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DOI: https://doi.org/10.37307/b.978-3-503-21195-1.09
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